نوع مقاله : پژوهشی
نویسنده
چکیده
This article provides a study of qualified preference apartment customers for define of critical factors by QFD for quality improvement in apartment making in order to present principles for housemakers that they could solve their problems for increase of apartment customers satisfaction.There is an increasing need, because of continuous apartment making, to learn systematically from those management practices regarded as the most successful.A useful framework for analyzing the deficiencies of the operations is to identify “gaps” in the house production and business processes that lead to inefficiencies and compare these to its own model of what constitutes “suitable class” in its field. By applying an iterative process and identifying “gaps” between apartment customers and housemakers in its performance and customer's satisfaction, the housemaking can assess the suitability of potential solutions at a level appropriate to the requirements and gradually move nearer to its model of qualified preference apartment customers. This study aims to promote a better understanding of how management practices of some major house factors differ and what this entails for the possibilities of learning from one another. More specifically, this study examines house customer's expectations and their requests from apartment and house makers with QFD model. After investigations this study reached to result that there is differences between qualified preference apartment customers and apartmentmakers operations and apartmentmakers have not notification to customer's expectations and their requirements.
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